Costco's New ID Policy Sparks Customer Interrogation and Membership Card Changes
A longtime Costco customer, Leronda Jackson, was offended when an employee at the Centerville store questioned her identity based on the retailer's new policy of checking membership ID cards against the person using them. Jackson's face was deemed not to match the photo on her card, leading to a tense exchange. Although an assistant manager apologized and attributed the incident to a "training issue," Jackson wants the policy to change and suggests either asking everyone for ID or shutting down self-scan. She believes that if the concern is unauthorized shoppers, all customers should be treated equally.
