"Arizona Resident's Concerns Grow as Access to Medications is Threatened by Pharmacy Letter"
An Arizona resident received a letter from CVS Caremark stating that their medications will only be covered through a 90-day prescription supply program offered exclusively by CVS. If the consumer wants to use a different pharmacy, they must actively opt out. The letter caused concern for the resident, who feared losing access to their medications or having to pay a significant amount out of pocket. After reaching out for clarification, the resident learned that the letter was meant to explain a cost-saving program for CVS users, not a mandated change. However, the resident still expressed stress and requested a change in the wording of the letter.