Tag

Self Service Kiosk

All articles tagged with #self service kiosk

No-tip option sparks online pricing debate at Shake Shack kiosk
business2 hours ago

No-tip option sparks online pricing debate at Shake Shack kiosk

A viral TikTok claimed that selecting 'No Tip' at a Shake Shack self-serve kiosk at a Salt Lake City airport caused the total to rise by about $1.50, prompting a debate about tipping culture. Shake Shack says there is no policy linking no-tip to higher prices and is reviewing the incident with HMSHost; the video does not prove causation. The piece notes rising tipping fatigue among U.S. consumers (about 78% affected) and mentions founder Danny Meyer’s past stance that tipping isn’t required for basic transactions, while many still tip at fast-food venues.

The Confusion and Frustration of Tipping in Today's Digital Age
business2 years ago

The Confusion and Frustration of Tipping in Today's Digital Age

A customer shared a video on TikTok showing that she was asked to tip at a self-service kiosk where there was no one to serve her. The video has gained millions of views, sparking a debate about tipping in such situations. Other viewers also shared their experiences of being asked to tip at self-service locations like airports, stores, and car washes. Some speculated that the tips might be used to compensate workers who restock and clean the premises, while others criticized the practice as essentially tipping CEOs.