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Westpac

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Westpac Reports Mixed Results: Profit Falls 3% Amid Strong Credit Demand
business1 year ago

Westpac Reports Mixed Results: Profit Falls 3% Amid Strong Credit Demand

Westpac, Australia's second-largest mortgage lender, reported a 3% decline in annual profit to A$6.99 billion due to increased costs from a technology overhaul, despite an improved net interest margin. The bank raised its final dividend and extended a share buyback, boosting its stock slightly. Westpac anticipates the Reserve Bank of Australia will cut interest rates in February, which could ease cost pressures. While loan impairment charges rose, mortgage delinquencies stabilized, and hardship packages began to decrease.

Westpac faces legal action over negligence and failure to respond to hardship requests
finance3 years ago

Westpac faces legal action over negligence and failure to respond to hardship requests

Australia's corporate regulator, the Australian Securities and Investments Commission (ASIC), is taking Westpac Banking Corp to court over allegations that the bank failed to respond to customers' financial hardship notices within the required time frame between 2015 and 2022. The regulator claims that a technology failure resulted in 229 Westpac customers not receiving a response on time. Westpac has apologized for the error and has contacted the affected customers, offering refunds, debt waivers, and payments for non-financial loss. ASIC is seeking penalties and adverse publicity orders against Westpac.