Viral Complaint: Former Cook Claims Texas Roadhouse Served Sirloin as Filet Three Times

Key points

• Kenneth Card posted a TikTok on Oct. 5 claiming he received sirloin instead of filet mignon on three separate visits to a Texas Roadhouse in Forsyth, Illinois.
• The 8-ounce sirloin costs $19.49, while the 8-ounce filet mignon costs $29.99, a difference of approximately $10.50.
• Card, who has professional kitchen experience, stated he identified the wrong cut due to its texture and taste, noting filet is tender while sirloin is chewier.
• Texas Roadhouse confirmed one mix-up was corrected onsite but stated it could not verify the other two incidents, citing internal quality check processes.
• Card has stopped dining at the location and aims to warn other customers about potential discrepancies in their orders.

Background

This incident follows earlier coverage in late October 2026 regarding the same complaint. Previous reports noted that while the chain acknowledged one error, they maintained that repeated mistakes were unlikely due to their verification protocols. The current update confirms the ongoing dispute over the frequency of the errors and the customer's decision to cease patronizing the restaurant.

How outlets are covering it

USA TODAY and TODAY.com emphasize Card's professional background and his frustration with the manager's dismissal of his claims. Fox News highlights the financial disparity between the cuts and the viral nature of the complaint. Yahoo Lifestyle Canada notes the chain's official response, which acknowledges the single error but disputes the pattern. While all sources agree on the core facts, they differ in emphasis: some focus on the customer's expertise, while others focus on the corporate defense of their quality control systems.

Why it matters

The story raises questions about food service accuracy and consumer trust. It highlights the potential for significant financial loss if customers are unaware of cut differences, and it tests the reliability of restaurant quality assurance processes in high-volume settings.

What to watch

Card has stated he will not return to the Forsyth location. Texas Roadhouse has not indicated further action beyond their initial statement. The viral video may prompt other customers to scrutinize their orders more closely.