Shake Shack says no-tip price bump was a kiosk error, not policy
TL;DR Summary
A TikTok video claimed a Shake Shack kiosk raised the price of three milkshakes by $1.50 after the customers chose not to tip. Shake Shack says the charge was an error tied to kiosk technology at a HMSHost-operated location, not the tipping policy, and the issue has been resolved with operators.”
- Shake Shack customer says they were charged more because they refused to tip The Independent
- Shake Shack customer hits 'no tip' at kiosk, then watches prices jump in viral video Fox News
- Shake Shack denies charging customers more for skipping the tip. Has tipping gotten 'out of control'? Yahoo
- Viral video ignites Shake Shack pricing debate USA Today
- A Shake Shack Order Got Pricier After a Customer Hit ‘No Tip.’ The Company Says That Wasn’t the Reason inc.com
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