ServiceNow Otto Unifies Enterprise AI to Finish Work Across Systems

ServiceNow today unveiled Otto, a platform-wide AI experience designed to finish work across the enterprise by unifying Now Assist, Moveworks, and AI Experience under one governance layer, the AI Control Tower. Otto enables natural-language requests, enterprise search, AI voice agents, and a Data Explorer to route and execute tasks across departments and systems. Launched with ServiceNow EmployeeWorks, Otto has already generated multiple seven-figure deals, and will roll out across the full product line in the coming year, with customer examples including Siemens and Medtronic.