The Impact of Generative AI on Recruitment, Retention, and Customer Service.
TL;DR
OpenAI's ChatGPT, Microsoft's Bing AI, and Google's Bard are all in the spotlight as companies invest in large language models and the technology behind its human-like conversations. In the world of HR and talent acquisition, ChatGPT and AI have the potential to reinvigorate the entire recruitment and retention experience for both candidates and employees. AI can help at each stage of the candidate experience, from screening resumes to supporting onboarding, and can also help employees navigate career pathways and increase diversity and inclusion.
- ChatGPT and AI are the next worker recruitment and retention game changers CNBC
- Executives know the generative A.I. boom is a big deal—but are afraid to use the technology Fortune
- Generative AI: Can AI help customer service reps help customers better? CBS News
- The promise and peril of generative AI technology Bangkok Post
- Opinion: Generative AI is a powerful tool that requires a human touch - Puget Sound Business Journal Puget Sound Business Journal
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