MSP Leads Mega Airports as Travel-Satisfaction Rises in 2026 JD Power Study
TL;DR Summary
JD Power’s 2026 North America Airport Satisfaction Study finds airport satisfaction rising across mega (+14), large (+13), and medium (+16) airports despite high passenger volume, thanks to capital upgrades that improve flow and terminal amenities. In the mega airport category, MSP leads, followed by DTW, PHX, LGA, and LAS. Among large airports, TPA tops the list, with PDX, DAL, MCI, and RDU ranking behind. For medium airports, CHS is first, then ONT, IND, MKE, and BUR. The study draws on about 25,000 surveys across seven evaluation areas, highlighting how design and passenger experience drive satisfaction.
- This Midwest airport was named America's best, according to flyers USA Today
- Flyers are happier with U.S. airports, despite near record travel levels, J.D. Power report shows CNBC
- These airports, including one on the East Coast, are tied for last place in latest JD Power ratings NJ.com
- Tampa International ranks No. 1 among large airports in survey Tampa Bay Times
- Cleveland Hopkins again ranks last among similarly-sized U.S. airports in J.D. Power survey Cleveland.com
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