All articles tagged with #jd power
JD Power's 2026 North America airport satisfaction study shows scores rising across mega, large and medium airports, with MSP top among megas (684), TPA leading large airports (715), and CHS leading medium airports (712). The gains come from extensive terminal improvements and better food/retail options, based on surveys of about 24,700 travelers conducted July 2025–July 2026.
The JD Power 2026 North America Airport Satisfaction Study places MSP (Minneapolis-Saint Paul) at No. 1 among mega airports for the third year in a row, with Detroit and Phoenix close behind; Tampa International leads large airports, and Charleston International leads medium-sized ones. The study credits ongoing multiyear, billion-dollar improvements, clearer signage, and a mix of local and national brands for higher satisfaction, noting mega airports’ overall score rose as traveler flow and facilities improved.
JD Power’s 2026 North America Airport Satisfaction Study surveyed 24,710 travelers to rank U.S. airports by satisfaction across size categories, with Canadian airports excluded this year due to a changed sampling method; the study finds investments in terminal renovations—often over $1 billion—are raising scores, and Minneapolis–Saint Paul International topped the list for the third year in a row.
JD Power’s 2026 North America Airport Satisfaction Study finds airport satisfaction rising across mega (+14), large (+13), and medium (+16) airports despite high passenger volume, thanks to capital upgrades that improve flow and terminal amenities. In the mega airport category, MSP leads, followed by DTW, PHX, LGA, and LAS. Among large airports, TPA tops the list, with PDX, DAL, MCI, and RDU ranking behind. For medium airports, CHS is first, then ONT, IND, MKE, and BUR. The study draws on about 25,000 surveys across seven evaluation areas, highlighting how design and passenger experience drive satisfaction.
J.D. Power’s North America Airport Satisfaction Study shows overall traveler satisfaction at U.S. airports rose again this year, helped by newer gates and terminals. The third straight year of higher scores comes as airports large and small have invested billions in facilities; Minneapolis–St. Paul International led the largest airports, Tampa International topped mid-sized airports, and Charleston International led medium airports, underscoring improving experiences amid high travel volumes.
Ford announces a quality turnaround, winning JD Power’s top mass-market initial quality ranking and pledging flawless launches for a new North American lineup; CEO Jim Farley says the best days are ahead as Ford restructures, expands technical staffing, boosts AI-assisted development, and ties incentives to quality, even as recalls continue (including 741,195 vehicles in 2026) and warranty costs fall, with a goal of meaningfully reducing future defects.
Ford rehired 350 experienced engineers after its AI systems failed to replicate decades of know-how; they mentored staff, rebuilt data pipelines, and expanded QA, helping Ford reach the top spot in JD Power's 2026 initial quality study for mainstream brands (152 problems per 100 vehicles) though the company continues to issue recalls, underscoring that AI cannot fully replace human judgment.
Lexus again leads the JD Power 2026 Vehicle Dependability Study with just 151 problems per 100 vehicles, with Buick and MINI following; the industry average rose to a record 204 PP100 as software, infotainment, and connectivity issues dominated owner reports. Plug-in hybrids were the least dependable powertrain, while gasoline vehicles improved, and brands like Volkswagen, Volvo, and Land Rover posted higher problem rates.
JD Power's 2026 Telecom Digital Experience Study finds T-Mobile leading in overall customer satisfaction among wireless providers and ISPs, aided by its versatile app-based experience and strong 5G coverage; Ookla named it Best Mobile Network in America in 2025, while low-cost Mint Mobile is noted as a competitive alternative.
JD Power's 2026 tire survey places Bridgestone at the bottom of the performance-tire segment with 768 points (below the 796 segment average), while Michelin leads with 818, followed by Goodyear at 805 and Pirelli at 801. Dunlop is the weakest in passenger tires at 723. Tire Rack data shows Bridgestone model-level variations—Potenza S005 is weak in ultra-high-performance summer, RE980AS+ and Potenza Sport AS perform well in all-season categories, but RE92 underperforms in wet/snow—suggesting inconsistent Bridgestone performance across models that may drag down the overall brand score.
J.D. Power’s 2026 U.S. Vehicle Dependability Study ranks Volkswagen as the most unreliable brand for original owners of 3-year-old vehicles, while Lexus, Buick and Mini are listed as the most reliable. The study measures problems per 100 vehicles and emphasizes long-term quality as owners hold onto cars longer. The piece also notes differing reliability signals from other sources and suggests evaluating a brand’s portfolio and model history when shopping for dependable vehicles.
JD Power's 2026 reliability study ranks Volkswagen as the least dependable brand, reporting 301 problems per 100 cars (vs. 204 industry average) largely due to infotainment and exterior issues; Volvo, Land Rover, Jeep, and Audi also ranked poorly, while Lexus and Buick had the fewest problems, and Toyota’s overall score was middling amid rising software-driven complexities in modern cars.
Two reliability surveys — Consumer Reports and JD Power — cite eight non‑Camry models as more dependable than the Camry in 2026, including the Corolla, Crown, Kicks, Murano, Crosstrek, Corolla Cross, Avalon, and Impreza. Corolla tops CR’s Camry comparison (76 vs 74), while JD Power highlights strong three‑year dependability for several of these models (e.g., Avalon scoring highly) with notes on price and trims for compact sedans and SUVs. The list excludes pickups, luxury, and sports cars.
JD Power has identified the highest-quality large SUV, highlighting the best in class for consumers seeking reliable and well-rated vehicles.
The sixth-generation Chevrolet Camaro, produced until 2024, has demonstrated strong reliability ratings from JD Power, especially in its later years, making it a dependable choice among muscle cars, despite uncertainties about its future and potential electric transformation.