Controversy Surrounds Use of Chatbot for Eating Disorder Support

The National Eating Disorders Association (NEDA) has suspended its use of a chatbot named Tessa after an activist claimed it shared weight loss advice with users. The bot suggested using a scale once a week, tracking body measurements, and counting calories. Experts warn against a heavy focus on weight loss for people with eating disorders. NEDA is investigating claims that the bot may have given harmful information. The organization recently shut down its human-staffed helpline, which was replaced by Tessa.