"Former Astronaut's NASA Wisdom: Handling Mistakes and Conflict with Confidence"

Columbia professor and former NASA astronaut Mike Massimino shares three key pieces of NASA wisdom for handling mistakes and conflict. First, give yourself 30 seconds to feel bad and let out your emotions, then move on and focus on what's ahead. Second, before taking action, think about how the situation could get worse and avoid rushing into fixing the mistake. Finally, remind yourself of what you have in common with your teammates and find something to admire about them, fostering a positive and collaborative environment.