Meta admits Ray-Ban glasses recorded audio without wake phrase after firmware update
Meta has confirmed that its Ray-Ban smart glasses were recording conversations without the required 'Hey Meta' wake phrase. The issue, which affected multiple generations of the device, appeared following a recent firmware update. While Meta states the problem is resolved, it has not explained the cause or provided technical details.
Key points
- Meta acknowledged that its smart glasses were capturing audio without the user activating the wake phrase.
- The issue affected both second- and third-generation Ray-Ban Meta models.
- The problem emerged after a firmware update was rolled out to the devices.
- Recordings and transcripts were saved in the Meta AI app despite the 'Respond without Hey Meta' setting being disabled.
- Meta has not disclosed the root cause of the malfunction or the scope of affected users.
Background
This incident follows a series of privacy controversies involving Meta's smart glasses, including a March 2026 report where contractors in Nairobi analyzed raw footage from the 'live AI' feature, capturing intimate moments. In September 2026, Meta bricked thousands of glasses to prevent users from blocking the recording LED, and a US class-action lawsuit was amended to include bystanders whose data was used for AI training without consent. Meta also launched camera-free audio glasses in October 2026 in response to privacy backlash.
How outlets are covering it
TechSpot and Futurism both report that the issue was widespread, with users confirming the behavior on multiple devices. TechSpot highlights that Meta's support response recommended disabling core features rather than explaining the bug, while Futurism emphasizes the irony of a privacy-focused company failing to protect user privacy. Yahoo's coverage focuses on the broader legal context, noting that a Dutch group is preparing a lawsuit against Meta, though it does not provide specific details on the wake-word issue itself. All sources agree that Meta's response was vague, offering only a statement that the issue is resolved without technical explanation.
Why it matters
The incident raises serious concerns about the reliability of Meta's privacy safeguards and the potential for unauthorized data collection. It could lead to further legal action, including class-action lawsuits, and may prompt regulators to impose stricter requirements for smart device recording notifications. The lack of transparency from Meta undermines user trust and highlights the risks of AI-powered wearables in public spaces.
What to watch
Meta has stated that the issue is resolved, but users are advised to review and delete voice logs via settings. Legal action may follow, particularly if more users report similar issues. Regulators, including the European Data Protection Board, may issue further guidance on recording alerts. Meta may face increased scrutiny over its AI training data practices and the safety of its smart glasses.
- Meta's smart glasses were recording conversations without the wake phrase, company admits TechSpot
- Big surprise: Some Ray-Ban Meta owners say their glasses are listening without being asked (Updated) Android Authority
- Meta Glasses Said to Be Recording Even When They’re in Sleep Mode Futurism
- Meta Refuses to Stop Selling AI Glasses. Dutch Group Is Preparing a Lawsuit. Yahoo
- Dutch consumers org. also sues Meta over AI glasses; Hearing set for November 26 NL Times
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