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Itsm

All articles tagged with #itsm

technology26 days ago•11 min saved

ServiceNow Bets Big on Autonomous AI Agents for Enterprise

ServiceNow's Zurich Release marks the platform's full entry into Agentic AI, enabling AI agents to autonomously plan, decide, and execute enterprise tasks across ITSM, ITOM, ITAM, HRSD, and CRM. With AI Control Tower and Now Assist boosting productivity, the solution is rapidly expanding in large enterprises, with 40% of customers already activating AI Agent features and a 60%+ share among large organizations. The article also notes rising demand for ServiceNow AI specialists and promotes Digital Edify's 2026 AI Agents training program.

via Great Andhra|

#agentic-ai #digital-edify #enterprise-ai

technology5 months ago•2 min saved

Salesforce's AI Strategy and Partnerships Signal Industry Shift

Salesforce CEO Marc Benioff is expanding the company's AI-driven platform with Agentforce, which now includes an entry into the IT service management space, traditionally dominated by ServiceNow, aiming to leverage existing customer bases and data integration to compete in a rapidly growing market.

via Yahoo Finance|

#agentforce #ai #itsm

business5 months ago•3 min saved

Salesforce's AI Expansion and Strategic Moves Signal Industry Shakeup

Salesforce CEO Marc Benioff is expanding the company's AI-driven platform, Agentforce, into the IT service management (ITSM) market, challenging industry leader ServiceNow. With a focus on integrating AI agents across Salesforce's cloud services, the move aims to capture a share of the growing $13.5 billion ITSM market, potentially generating hundreds of millions in revenue. Benioff emphasizes that Agentforce is central to Salesforce's ecosystem, not a separate entity, and highlights successful deployments at companies like FedEx and Dell. The strategy leverages Salesforce's extensive customer base and data infrastructure to compete in new enterprise territories.

via TheStreet|

#agentforce #ai #business