Best Buy Allegedly Withholds 32GB RAM Stick from Customer After Warranty Repair
A Reddit user claims Best Buy removed a 32GB DDR5 RAM stick from a Lenovo Legion 5 gaming laptop during a warranty repair, keeping the component despite charging the customer for a 64GB configuration. The laptop, which featured an Intel Core i9-14900HX and RTX 5070, functioned with the full memory capacity for eight months before failing. Best Buy stated the system only supports 32GB, but the customer argues the retailer should return the removed stick or refund the cost, which is approximately $350. The dispute highlights ongoing tensions regarding memory pricing and warranty obligations.