Tag

Acsi

All articles tagged with #acsi

business22 days ago•2 min saved

Jersey Mike's Surges to No. 1 in ACSI Fast-Food Rankings, Overtaking Chick-fil-A

ACSI's 2026 study crowns Jersey Mike's as America's top-rated fast-food chain with an 84/100 score, citing freshness, variety and value, while Chick-fil-A remains the leader in the chicken category. The shift follows Jersey Mike's growth after its 2024 Blackstone acquisition, with CEO Charlie Morrison eyeing rapid expansion (238 new stores in 2025 and ~3,200 current stores, potentially doubling) and over $4 billion in sales, even as overall U.S. fast-food growth slowed to about 3% in 2025.

via The Takeout|

#acsi #business #chick-fil-a

business24 days ago•3 min saved

Jersey Mike’s overtakes Chick‑fil‑A to top 2026 ACSI quick‑service rankings

ACSI’s 2026 rankings crown Jersey Mike’s as the top quick-service restaurant, scoring 84 to Chick-fil-A’s 83 and ending Chick-fil-A’s 11-year reign. Jersey Mike’s growth (238 new locations, over $4.2B in sales) helped it edge out the leader as consumers seek consistency and value, with industry-wide gains in mobile app satisfaction amid a challenging 2025.

via USA Today|

#acsi #business #chick-fil-a

business24 days ago•5 min saved

Jersey Mike's Edges Chick-fil-A for First ACSI Lead in a Decade

Jersey Mike's topped the American Customer Satisfaction Index quick-service rankings with a score of 84, narrowly beating Chick-fil-A's 83 and marking the first new leader in the QSR category in more than a decade, based on 16,464 surveys from April 2025 to March 2026. The Jersey Mike's chain, with over 4,000 locations, was credited for strong customer satisfaction amid rapid growth and a model favoring throughput and off‑premise convenience, including digital pickup. Chick-fil-A remains the top chicken chain but dropped to second overall. Jimmy John's and Panda Express tied for third at 81; KFC, Papa John's and Pizza Hut followed at 80, with other chains ranking below.

via Fox News|

#acsi #business #chick-fil-a

technology1 month ago•8 min saved

Samsung Edges Apple to Lead 2026 Smartphone Satisfaction, AI Gains Drive Scores

Samsung overtakes Apple as the top smartphone customer-satisfaction leader in the American Customer Satisfaction Index’s 2026 study (81 vs. 80); the overall cell-phone industry ticks up to 79, AI integration scores hit 85, and foldables show Samsung in the lead while Apple prepares a foldable iPhone later this year.

via MacRumors|

#acsi #ai #apple

business2 months ago•3 min saved

LG Tops 2025 Washer Satisfaction, Surpassing Samsung and Whirlpool

ACSI’s 2025 data crown LG as the top washing-machine brand with 84/100, beating all comers; in the broader brand-satisfaction rankings, Samsung and Whirlpool tie for first at 82 while LG sits second at 81. LG also wins the dishwasher category with 82, tying Bosch; Bosch, Electrolux and Haier round out the top five.

via SlashGear|

#acsi #appliances #business

business4 months ago•4 min saved

Trader Joe’s Tops U.S. Grocery Satisfaction in ACSI Survey

A nationwide American Customer Satisfaction Index survey of about 31,000 shoppers in 2025 ranks Trader Joe's as the top U.S. grocery store for customer satisfaction with a score of 86, up from last year and ahead of Publix at 84; H-E-B, Sam's Club, Aldi, Costco and Whole Foods also perform well, while the overall grocery-satisfaction average slipped to 78.

via KGW|

#acsi #business #customer-satisfaction

business4 months ago•4 min saved

Trader Joe's Crowned No. 1 in Customer Satisfaction, Surpassing Publix

A 2025 American Customer Satisfaction Index survey of about 31,000 shoppers ranks Trader Joe's as the No. 1 U.S. grocery store with a score of 86, edging Publix at 84; other top chains include H-E-B, Sam's Club, Aldi, Costco and Whole Foods (all around 81–83), while the national average fell to 78.

via kare11.com|

#acsi #business #customer-satisfaction