All articles tagged with #acsi
Samsung overtakes Apple as the top smartphone customer-satisfaction leader in the American Customer Satisfaction Index’s 2026 study (81 vs. 80); the overall cell-phone industry ticks up to 79, AI integration scores hit 85, and foldables show Samsung in the lead while Apple prepares a foldable iPhone later this year.
ACSI’s 2025 data crown LG as the top washing-machine brand with 84/100, beating all comers; in the broader brand-satisfaction rankings, Samsung and Whirlpool tie for first at 82 while LG sits second at 81. LG also wins the dishwasher category with 82, tying Bosch; Bosch, Electrolux and Haier round out the top five.
A nationwide American Customer Satisfaction Index survey of about 31,000 shoppers in 2025 ranks Trader Joe's as the top U.S. grocery store for customer satisfaction with a score of 86, up from last year and ahead of Publix at 84; H-E-B, Sam's Club, Aldi, Costco and Whole Foods also perform well, while the overall grocery-satisfaction average slipped to 78.
A 2025 American Customer Satisfaction Index survey of about 31,000 shoppers ranks Trader Joe's as the No. 1 U.S. grocery store with a score of 86, edging Publix at 84; other top chains include H-E-B, Sam's Club, Aldi, Costco and Whole Foods (all around 81–83), while the national average fell to 78.