Tag

Cancellation Fee

All articles tagged with #cancellation fee

hospitality-industry2 years ago•2 min saved

"Chef Slams Customer's Attempt to Avoid $250 Cancellation Fee"

A Boston celebrity chef, Jen Royle, engaged in a public spat with a customer, Trevor Chauvin-DeCaro, who disputed a $250 cancellation fee using his credit card’s travel protection insurance. The customer claimed to have canceled due to a hospitalization, but the chef accused him of disrespecting her restaurant and staff. The dispute has sparked a debate about cancellation fees and customer service, with the chef reportedly receiving death threats as a result.

via UNILAD|

#cancellation-fee #chef #customer-service

business3 years ago•2 min saved

Outrage over exorbitant cancellation fee charged by Melbourne restaurant.

A woman in Melbourne, Australia was charged $681 for cancelling a restaurant booking more than 48 hours in advance. The restaurant charged $113 per head for a set menu of people and multiplied that by six for the six-person party that the woman had booked. The restaurant's website stated that 48 hours' notice was required for cancellations, but the manager later explained that for bookings of five and above, it is five days. The incident has caused outrage on social media, with many criticizing the restaurant's customer service. The restaurant has defended the fee, stating that it is necessary for their small business to survive.

via New York Post |

#business #cancellation-fee #customer-service