All articles tagged with #employee feedback
Walmart is rapidly expanding AI tools for store staff, giving associates digital assistants to guide tasks and monitor safety, but the technologyOften misreads real-world conditions, forcing workers to fix, contextualize, or ignore AI errors, raising concerns about workload and future HR decisions even as the company says AI should augment human work.
Salesforce President Robin Washington told staff at an all-hands meeting that the company is listening to employees and is ‘appropriately adjusting’ after Marc Benioff’s February ICE joke, a remark that drew criticism from staff and cofounder Parker Harris; Benioff did not address the incident on the earnings call.
Google is making changes to its popular message board, Memegen, following employee feuds over the war in Gaza. The company plans to remove the virtual thumbs-down feature and metrics that show meme popularity, citing employee feedback that these elements make workers feel bad and the board too competitive. However, some employees fear the changes will censor their free expression and turn Memegen into a dull corporate message board, reflecting tension between opinionated employees and executives trying to rein in the company's culture.
The Top Workplaces USA awards, co-sponsored by Energage and USA TODAY, have recognized top workplaces in the U.S. based on employee feedback gathered through the Energage employee engagement survey. Winners include mortgage lending companies, a CPA firm, a staffing business, and a credit union, with the top five winners among organizations with more than 2,500 employees being Fairway Independent Mortgage Corporation, Plante Moran, Aya Healthcare, New American Funding, and Mountain America Credit Union. The awards aim to highlight companies' culture strengths and serve as a magnet for attracting top-tier talent.
Companies offering hybrid work options are seeking feedback from employees on their experiences in the office, regardless of their position or level of experience. Employees are encouraged to share what is working well and what isn't, with the possibility of their responses being used in future stories.
Redfin CEO, Glenn Kelman, referred to anonymous forums like Blind as "places of pure misery," but also acknowledged their value in allowing employees to "speak truth to power." Blind, a popular forum among tech workers, provides a platform for anonymous company reviews and private/group chats. Blind's cofounder, Kyum Kim, highlighted the need for a third-party forum where workers can have transparent discussions about work without fear of repercussions. However, some companies, like Meta, discourage employees from posting on Blind due to concerns about mental health. The Blind team initially struggled to gain traction but found success in Seattle by engaging with Amazon employees.
Google's AI language model, Bard, has been criticized by current and former employees who claim that ethics concerns were ignored in order to rush the product to market. Employee feedback was mostly ignored, and internal discussions called Bard "worse than useless." Google is competing with OpenAI's ChatGPT, which has also been criticized for biased and false information. AI ethics has reportedly taken a back seat at Google, with several AI ethics leaders leaving the company in recent years.