Tag

Patient Portal

All articles tagged with #patient portal

healthcare13 days ago•4 min saved

TRICARE Contractor Apologizes for OHI Errors Affecting 4 Million Beneficiaries

TriWest Healthcare Alliance apologized to more than 4 million TRICARE beneficiaries for errors in its patient portals that incorrectly showed they had Other Health Insurance, causing claim denials and delays amid the 2025 transition of TRICARE administration to TriWest. The move follows NBC News reporting of ongoing coverage problems and includes a case where a veteran’s cancer treatment was disrupted by denied claims. TriWest says OHI-related denials dropped from 2.3% to 1.3% and pledges further fixes, noting that testing before go-live faced unforeseen challenges acknowledged by the Defense Health Agency.

via NBC News|

#claims-denials #healthcare #ohi-error

health4 months ago•10 min saved

TRICARE's MHS GENESIS Portal Adds Real-Time Health Results in 2026

Starting Jan. 20, the MHS GENESIS Patient Portal will notify users when new results or notes are available, and you may see lab results, radiology reports, pathology reports, and clinical notes as soon as they enter the system. A banner will indicate if a provider hasn’t reviewed them yet. To receive notifications, verify an active email in your portal settings. Providers will reach out for immediate concerns. This real-time access, mandated by the 21st Century Cures Act, gives patients more control and speeds up informed conversations about care.

via TRICARE Newsroom (.mil)|

#health #mhsgensis #patient-portal

healthcare2 years ago•7 min saved

The Dark Side of Patient Portals: A Fatal Consequence

A physician shares their experience of burnout caused by the overwhelming number of patient messages received through a patient portal. They discuss the challenges of managing these messages and the impact it had on their well-being. The physician explores various strategies to reduce inbox burden but highlights the limitations of some suggestions. Ultimately, they decide to reach out to their patients, setting guidelines for portal use and requesting their understanding and support. The response from patients is overwhelmingly positive, leading to fewer portal messages and improved well-being for the physician. They emphasize the importance of maintaining a strong patient-physician relationship and using technology judiciously to avoid personal strain and disconnection.

via JAMA Network|

#burnout #communication #electronic-health-records