Dental Hygienist Dismisses Patient After Accusation of Retaliation During Routine Cleaning
Sam Kepp, a dental hygienist with 13 years of experience, dismissed a patient for the first time after the client accused her of retaliatory behavior during a cleaning. The incident followed a prior complaint by the patient regarding Kepp’s polishing technique, despite the patient requesting to see Kepp specifically. During the subsequent visit, the patient became agitated when Kepp explained her clinical process, leading to a confrontation where Kepp refused to continue the service under the patient’s demanding tone. Kepp’s dentist supported her decision to dismiss the patient, who was later seen with a different hygienist.