JetBlue CEO flags wheelchair 'hack' used to bypass airport lines
JetBlue CEO Joanna Geraghty warns that some travelers abuse wheelchair assistance to fast-track through security and boarding, highlighting a tension between disability accommodations and misuse. Airlines are legally required to provide wheelchair service, but verifying intent is difficult and abuse can cost time and money, potentially disadvantaging those who genuinely need help. Advocates urge careful policing without denying access, noting many disabilities are invisible and last‑minute requests strain staff. DOT data show thousands of disability-related complaints, underscoring the need for better planning and processes to balance accessibility with accountability.
