The Power of Warmth: Reviving Diners' Satisfaction with Service.

As menu prices rise and experienced workers become harder to find, some restaurants are trying to provide a more welcoming experience for their guests. Diners are fed up with minimal service and crave a night out free from QR codes, waiters who don’t seem to care, and menus designed to attract influencers. Some restaurant owners are retiring robot waiters, making dining rooms cozier, and giving servers and bartenders more time to spend with customers. Even chain restaurants are embracing the concept that kitchen culture has to become kinder and less militaristic, and servers can’t pour love on their guests if they don’t feel the love at work.