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Jersey Mike's tops Chick-fil-A in new customer-satisfaction rankings

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Source: WKRC
Jersey Mike's tops Chick-fil-A in new customer-satisfaction rankings
Photo: WKRC
TL;DR

Jersey Mike's has overtaken Chick-fil-A as the top-rated quick-service restaurant in the American Customer Satisfaction Index's 2026 Restaurant and Food Delivery Study, scoring 84 to Chick-fil-A's 83; Jersey Mike's was praised for freshness, variety and value and benefited from opening 238 new locations in 2025, while Chick-fil-A remains the leader in the chicken category.

Topics:businessoffbeat#acsi-restaurant-study-2026#american-customer-satisfaction-index#chick-fil-a#jersey-mikes#offbeat#quick-service-restaurants
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  1. Chick-fil-A has been dethroned by another chain in top customer satisfaction ratings  WKRC
  2. Fast-food giant dethroned as customer study crowns America's new favorite restaurant chain  Fox News
  3. Chick-fil-A's reign is over. See who is now the top fast food chain  USA Today
  4. Move over Chick-fil-A, US has a new favorite quick-service restaurant chain  WGN-TV
  5. Chick-fil-A dethroned as top-rated quick service restaurant. Here’s the New No. 1  WSB-TV

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