Jersey Mike's Tops Fast-Food Crown, Ending Chick-fil-A's 11-Year Reign
Jersey Mike's overtook Chick-fil-A to claim the top spot in the American Customer Satisfaction Index's fast-food rankings, ending Chick-fil-A's 11-year reign. Jersey Mike's was praised for freshness, variety, and value and expanded to 238 new locations in 2025, reaching $4.2 billion in systemwide sales. Chick-fil-A remains the leader in the chicken category, with other top chains including Jimmy John's, Subway, KFC, and Domino's also highly ranked. Analysts say rising costs and price-driven growth are shaping the current landscape, with new brands entering the top tier.
