
Fresh rival edges past Chick-fil-A as fast-food satisfaction tightens
Jersey Mike’s beat Chick-fil-A to the No. 1 spot in the latest American Customer Satisfaction Index quick-service rankings, but Chick-fil-A’s score stayed flat at 83 while Jersey Mike’s rose to 84. The shift reflects tighter competition driven by freshness, variety and perceived value; Chick-fil-A remains the leader in the chicken category, and drive-thru satisfaction was cited at 98% in a 2025 study. Readers can find the reports at acsi.com and qsrmagazine.com.












