All articles tagged with #quick service restaurants
Jersey Mike's has overtaken Chick-fil-A as the top-rated quick-service restaurant in the American Customer Satisfaction Index's 2026 Restaurant and Food Delivery Study, scoring 84 to Chick-fil-A's 83; Jersey Mike's was praised for freshness, variety and value and benefited from opening 238 new locations in 2025, while Chick-fil-A remains the leader in the chicken category.
Taco Bell is testing a new concept called Live Más Café in San Diego, focusing on a beverage-centric menu that includes milkshakes, coffees, and fruity iced drinks. This move aims to tap into the growing beverage market dominated by chains like Starbucks and Dunkin'. The café is part of Taco Bell's strategy to diversify its audience and disrupt the beverage industry, leveraging its strong performance within Yum Brands. The concept was developed with Diversified Restaurant Group, a major Taco Bell franchisee.
More quick-service restaurants are offering customers the option to tip, but Americans are tipping less, partly due to inflation and feeling overwhelmed by the number of places that give them the option to tip digitally. The shift to digital payments has also made tipping more intrusive and emotionally charged. Attitudes towards tipping in these new settings vary widely, with some customers feeling guilty if they don't tip and others eschewing tipping altogether.
More quick-service restaurants are offering customers the option to tip, but Americans are tipping less, in part due to inflation and feeling overwhelmed by the number of places that give them the option to tip digitally. The shift to digital payments has also made tipping more intrusive. Customers are feeling pressure about whether to add a gratuity and for how much, leading to varying attitudes towards tipping in these new settings.