Tag

Customer Reaction

All articles tagged with #customer reaction

travel1 month ago•5 min saved

Carnival's Loyalty Overhaul Draws Mixed Reactions From Loyal Cruisers

Carnival Cruise Line launched Carnival Rewards, a new loyalty program that awards Stars for every dollar spent and Points for purchases (plus casino activity), with a two-year earning window and a two-year hold on earned status. Tiers run Red, Gold, Platinum and Diamond, with a Milestone Recognition component adding benefits after certain sailing days. The program is brand-specific (not reciprocal with Holland America or Princess) and includes a Carnival Rewards Mastercard; status rules allow lifetime Diamond for those who earned it by August 31, while others follow the two-year cycle. Initial qualification runs Sept. 1, 2026–Dec. 31, 2028, and benefits can be redeemed toward cruise fares, dining, shore excursions, and more, with unused benefits valid through 2030. The rollout has met mixed reactions from loyalists concerned about expiration and loyalty value, though Carnival says the changes provide more flexible recognition.

via USA Today|

#carnival-rewards #cruise-industry #customer-reaction

business8 months ago•4 min saved

Alamo Drafthouse tests app-only ordering for screenings

Alamo Drafthouse will require patrons to place food and drink orders via the theater’s mobile app before and during screenings starting mid-February, replacing the paper order cards. The shift aims to boost efficiency and reduce mid-film disruptions, but it has sparked backlash from patrons who value the brand’s phone-free, immersive experience and some say they’ll switch theaters. The company says no layoffs will occur and base wages will stay the same, while critics worry about ordering hassles and accessibility for dietary needs.

via KUT|

#alamo-drafthouse #business #customer-reaction

business1 year ago•1 min saved

Costco's New Shopping Hours and Policies Take Effect This Week

Costco's new shopping policy, which prioritizes Executive Members by allowing them early access from 9 a.m. to 10 a.m., officially begins on September 2nd, after a grace period, causing some customer dissatisfaction due to perceived favoritism towards higher-paying members.

via WBRZ|

#business #costco #customer-reaction

business1 year ago•3 min saved

Costco's New Shopping Policy Begins September 1: What You Need to Know

Starting September 1, Costco will strictly enforce a new policy allowing only Executive Members to shop during a special hour from 9 to 10 a.m., with non-Executive Members potentially being denied entry if they arrive at the wrong time, ending the previous grace period and sparking customer controversy.

via Yahoo News Canada|

#business #costco #customer-reaction

business1 year ago•2 min saved

Cracker Barrel's New Logo and Menu Spark Divisive Reactions

Cracker Barrel has unveiled a new logo and interior redesign as part of a $700 million transformation plan to modernize its brand, which has faced mixed reactions from loyal customers and social media, leading to a nearly 10% drop in shares.

via CNN|

#business #cracker-barrel #customer-reaction

business1 year ago•0 min saved

Costco's New Food Item Sparks Divisive Reactions

Costco has introduced a new food court item that has sparked division among customers, with some finding it offensive, highlighting differing opinions on the new offering.

via Delish|

#business #controversy #costco

technology1 year ago•2 min saved

Nintendo Switch 2 Pre-orders, Launch Details, and Retail Updates

Game, a UK retailer, canceled some pre-orders for the highly anticipated Nintendo Switch 2, causing disappointment among fans. The company has apologized and is working to restore affected pre-orders, but the incident highlights the intense demand and supply challenges typical of major console launches. Despite pricing controversies, the console's release has generated significant excitement, with some retailers holding back stock for in-store sales.

via BBC|

#console-launch #customer-reaction #game-retailer

food-and-dining2 years ago•2 min saved

"Applebee's Date Night Pass Sells Out in Record Time, Leaving Customers Disappointed"

Applebee's introduced a $200 weekly "date night" pass that sold out within one minute, leaving many customers feeling disappointed and questioning if only a minimal amount of passes were sold. The pass, valid for 52 uses from Feb. 1, 2024, through Jan. 31, 2025, covers up to $30 of food and non-alcoholic beverages per use. Despite the excitement and demand from guests, some customers felt duped and cheated, expressing frustration over the fast sell-out and organizational issues.

via New York Post |

#applebees #customer-reaction #date-night-pass

business2 years ago•2 min saved

Chick-Fil-A Ditches Styrofoam Cups for Eco-Friendly Alternatives

A Chick-fil-A customer expressed her distress on TikTok after discovering that the fast food chain had replaced its Styrofoam cups with paper cups. She lamented the loss of her "comfort cup" and the crispy texture it gave to her diet Dr. Pepper. Many viewers echoed her sentiment, expressing their dislike for the new cups. Chick-fil-A stated that the change was made to provide a better customer experience, as the new double-wall paper cups have thermal qualities and extra durability.

via The Daily Dot|

#business #chick-fil-a #customer-reaction