All articles tagged with #dgccrf
Nintendo of Europe will pay a €35 million fine after France’s DGCCRF found it misled customers about Joy-Con drift defects, allegedly knowing about the issue since 2018 but not disclosing it until 2020; the settlement is described as an amicable resolution and not an admission of guilt, with past related actions including a US class-action case (dismissed in 2024) and ongoing concerns over drift rates.
France’s consumer regulator DGCCRF fined Nintendo of Europe €35 million for delaying and misleadingly informing consumers about defects in Switch Joy-Con controllers, despite knowing about the issue as early as 2018. The company only began communicating in 2020 and offered free repairs in 2023 after coordinated EU action, with authorities saying the silence discouraged customers from using after-sales service and pushed some to buy new controllers.
France's DGCCRF fined Nintendo €35 million for allegedly misleading consumers about Joy-Con drift on the original Switch; the investigation says Nintendo may have known about the defects as early as 2018 but notified customers only in 2020, drawing accusations of planned obsolescence from UFC-Que Choisir. Nintendo says the settlement is an amicable resolution and not an admission of guilt, noting a roughly ¥6.4B hit on litigation in its balance sheet; the company had previously offered free repairs for drift issues.
France's DGCCRF ruled Nintendo Europe engaged in misleading practices regarding Switch Joy-Con drift from 2018–2023, ordering a €35 million settlement; Nintendo accepted and will publish a press release on its French homepage, after UFC-Que Choisir filed the complaint in 2020.