Best Buy Returns 64GB Gaming Laptop as 32GB Unit, Citing Incompatibility
A Best Buy customer received a Lenovo Legion 5 gaming laptop with 32GB of RAM after a warranty repair, despite paying for and using a 64GB configuration for eight months. Best Buy technicians claimed the system only supports 32GB, removing one 32GB module and retaining it. The customer disputes this, noting the laptop functioned with 64GB previously and that the retailer’s current listing confirms the higher configuration is available. The dispute highlights tensions over memory costs and warranty practices.



