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Smiledirectclub

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business2 years ago•2 min saved

SmileDirectClub Closure Leaves Employees, Customers, and Patients in Limbo

SmileDirectClub has abruptly closed down its operations, leaving hundreds of employees without jobs and uncertain about their benefits. The company, which marketed dental aligners as an affordable alternative to braces, filed for Chapter 11 bankruptcy protection in September. Employees were informed of the closure on December 8, with little notice or support. The impact on customers is also significant, as the Lifetime Smile Guarantee is no longer valid, and refunds are uncertain.

via News Channel 5 Nashville|

#bankruptcy #business #customer-impact

business2 years ago•5 min saved

SmileDirectClub's Closure Leaves Customers in Limbo

SmileDirectClub, the company that sold clear dental aligners directly to consumers, has announced the shutdown of its global operations and halted its teeth-aligner treatments. Existing customers are left with unanswered questions and limited support. The company is not providing customer care and details about possible refunds are scarce. Dental organizations and orthodontists have raised safety concerns about "direct-to-consumer" dentistry. SmileDirectClub filed for bankruptcy in September 2022 and was unable to find a partner to keep the company afloat. Existing customers are advised to consult their local dentist or orthodontist for further treatments. It is uncertain if customers will receive compensation, and those who signed up or made payments after the bankruptcy filing may be prioritized. Dental associations caution against direct-to-consumer aligners, emphasizing the importance of professional supervision and monitoring for proper oral care.

via The Associated Press|

#bankruptcy #business #customer-care

business2 years ago•5 min saved

SmileDirectClub's Closure Leaves Customers Stranded and Confused

SmileDirectClub, a company that offered teeth aligners as an alternative to braces, abruptly closed its doors, leaving over 2 million customers in a lurch. Customers like Audrey Ganus and Rebekka Reynolds were shocked to find out about the closure when they showed up for appointments and discovered locked doors and no access to their patient portals. The company's closure has left customers without access to their records and support, despite promises of lifetime care. SmileDirectClub, which filed for bankruptcy in September, has faced criticism from orthodontists and legal challenges in the past. Customers are now left with limited options and financial burdens as they seek alternative treatments.

via The Guardian|

#bankruptcy #business #customer-service

consumer-affairs2 years ago•3 min saved

SmileDirectClub's Sudden Shutdown Leaves Customers Scrambling for Answers

A dentist on TikTok, along with other medical professionals, has called out SmileDirectClub for scamming customers after the telehealth orthodontics company filed for bankruptcy, leaving patients to figure out treatment and payments on their own. The company's previously advertised lifetime guarantee no longer exists, and patients financing their treatment through SmilePay are still expected to complete payments. Current patients have shared negative experiences with the company, with some claiming it destroyed their teeth.

via The Daily Dot|

#bankruptcy #consumer-affairs #dentist

business2 years ago•2 min saved

SmileDirectClub's Shutdown Leaves Users in Limbo

SmileDirectClub, the struggling teeth-straightening company, has announced the immediate shutdown of its global operations after filing for bankruptcy protection. Existing customers are left in limbo as aligner treatment and customer care support are no longer available. Customer orders that haven't shipped yet have been canceled, and the "Lifetime Smile Guarantee" is no longer valid. Smile Pay customers are still expected to make payments, causing confusion and frustration. The company, which once aimed to revolutionize the oral care industry, faced legal battles and financial difficulties, leading to its downfall.

via Fortune|

#bankruptcy #business #customer-care

business2 years ago•2 min saved

SmileDirectClub's Closure Leaves Customers Frustrated and Confused

SmileDirectClub, a teledentistry start-up that aimed to disrupt the orthodontics industry by providing clear aligners without in-person dentist appointments, has ceased operations after failing to successfully restructure its operations and liabilities through bankruptcy. The company entered Chapter 11 bankruptcy in September and officially halted its operations on Friday. Existing customers will need to find alternative providers for their aligner treatment, and orders that hadn't shipped will be canceled. The company's Lifetime Smile Guarantee no longer exists, but customers enrolled in the SmilePay Plan are expected to continue making payments. Refund information will be provided once the bankruptcy process determines next steps.

via Fox Business|

#bankruptcy #business #clear-aligners

business2 years ago•2 min saved

SmileDirectClub's Sudden Closure Leaves Customers Frustrated and Confused

SmileDirectClub, the struggling teeth-straightening company, has announced the immediate shutdown of its global operations after filing for Chapter 11 bankruptcy protection. Existing customers are left in limbo as the aligner treatment and customer-care support are no longer available. Customer orders that haven't shipped yet have been canceled, and the "Lifetime Smile Guarantee" is no longer valid. The company apologized for the inconvenience and stated that additional information about refund requests will be provided once the bankruptcy process determines next steps. Despite a months-long search, SmileDirectClub was unable to find a partner willing to provide enough capital to keep the company afloat. The company's stock value plummeted over time, and it faced legal battles and criticism from the dental community.

via The Associated Press|

#bankruptcy #business #customer-support

business2 years ago•1 min saved

SmileDirectClub's Sudden Closure Leaves Customers in the Dark

SmileDirectClub, a direct-to-consumer dentistry and orthodontics company, abruptly shut down after filing for Chapter 11 bankruptcy. The company stated that aligner treatment is no longer available through their platform, leaving some customers stranded in the middle of treatment. The lifetime guarantee is also no longer in place, and customers are expected to continue making monthly payments. SmileDirectClub had positioned itself as an affordable alternative to traditional orthodontics, but its closure has left customers questioning the future of their treatment.

via WJXT News4JAX |

#bankruptcy #business #customer-impact

business2 years ago•1 min saved

SmileDirectClub Abruptly Closes, Leaving Customers in Limbo

SmileDirectClub, the direct-to-consumer dentistry and orthodontics company known for selling teeth aligners, has announced the immediate shutdown of its global operations, less than three months after filing for Chapter 11 bankruptcy. The company encouraged existing customers to seek treatment from local dentist offices, as some may be left stranded in the middle of their teeth-straightening course. While customers will not receive new aligners, those who financed their plans are expected to continue making monthly payments. Refund eligibility will be determined during the bankruptcy process. SmileDirectClub had positioned itself as an affordable alternative to traditional orthodontics, but faced financial challenges leading to its closure.

via KSL.com|

#bankruptcy #business #orthodontics

business2 years ago•1 min saved

SmileDirectClub Abruptly Closes Doors, Leaving Customers in Limbo

SmileDirectClub, the mail-based orthodontics services company, has announced the immediate winding down of its global operations after failing to find investors. This news is likely to be unwelcome for customers who will still have to make payments despite no longer being able to receive aligners or customer care. The company has canceled its lifetime guarantee and all outstanding orders for aligners, but customers on the SmileyPay Plan are still expected to make monthly payments. Refunds and next steps for customers will be determined during the bankruptcy process. SmileDirectClub, which went public in 2019, faced criticism from dentists and orthodontists for its practices, and as a publicly traded company, it never turned a profit and accumulated significant debt.

via WGHP FOX8 Greensboro|

#bankruptcy #business #customer-care

business2 years ago•1 min saved

SmileDirectClub's Closure Leaves Customers in the Dark

SmileDirectClub, the direct-to-consumer telehealth orthodontics company, has announced the immediate shutdown of its global operations, less than three months after filing for Chapter 11 bankruptcy. The company encouraged existing customers to seek treatment from local dentist offices. SmileDirectClub, known for its affordable teeth aligners, had aimed to democratize access to orthodontic care. Customers will not receive new aligners, but those who financed their plans are expected to continue making monthly payments. Refund eligibility will be determined during the bankruptcy process.

via Yahoo Finance|

#bankruptcy #business #dentistry

business2 years ago•1 min saved

SmileDirectClub's Sudden Closure Leaves Customers in Limbo

SmileDirectClub, the direct-to-consumer telehealth orthodontics company known for selling teeth aligners, has announced the immediate shutdown of its global operations, less than three months after filing for Chapter 11 bankruptcy. Existing customers may be left stranded in the middle of their treatment, and the company has encouraged them to seek assistance from local dentist offices. SmileDirectClub, which aimed to provide an affordable alternative to traditional orthodontics, had aligners priced at around $2,000 compared to the $5,000 cost at brick-and-mortar medical offices. The company did not respond to requests for comment, and refund eligibility will be determined during the bankruptcy process.

via CNN|

#bankruptcy #business #orthodontics

business2 years ago•2 min saved

SmileDirectClub's sudden shutdown leaves customers stranded

SmileDirectClub, a telehealth dental company that sold teeth-straightening products by mail, has abruptly shut down, leaving existing customers uncertain about refunds and future payments. The closure comes after the company filed for Chapter 11 bankruptcy in September. Customers who have ordered teeth aligners but haven't received them will not get their orders, and refunds will not be available until the bankruptcy process progresses. Aligners sold by the company are no longer covered under the "Lifetime Smile Guarantee," but customers under a payment plan are still expected to make payments. SmileDirectClub, which had 2 million customers, faced criticism from dental and orthodontist groups for its remote treatment approach.

via LiveNOW from FOX|

#bankruptcy #business #orthodontics

business2 years ago•2 min saved

SmileDirectClub's Sudden Closure Leaves Customers in Limbo

SmileDirectClub, a telehealth company that sold teeth-straightening devices, has announced its shutdown after filing for Chapter 11 bankruptcy. The company, which faced criticism from medical groups, was unprofitable and had nearly $900 million in debt. SmileDirectClub served over two million customers but was plagued by legal battles and dissatisfied customers. Outstanding orders have been canceled, and customers seeking refunds will have to wait for the bankruptcy process to determine next steps.

via The New York Times|

#bankruptcy #business #customer-refunds

business2 years ago•1 min saved

SmileDirectClub's Sudden Collapse Leaves Customers in Limbo

SmileDirectClub, the tooth straightening startup once valued at $8.9 billion, is shutting down after a last-minute effort to save the company collapsed. The publicly traded company, which filed for bankruptcy in September, had been negotiating a deal for its founders to provide fresh capital and buy it out of Chapter 11. However, the deal fell through as the company failed to secure the support of its most important lender and other creditors. SmileDirectClub struggled with declining revenues, a patent fight with a rival, and reduced sales and marketing during the pandemic. The company had nearly $900 million of debt at the time of its bankruptcy filing.

via Fortune|

#bankruptcy #business #debt