
Rivian Overhauls Service, Aims for Hours for Critical Fixes Ahead of R2 Launch
Rivian has overhauled its service operations to dramatically cut wait times—from days for non-critical issues to hours for critical ones—after earlier 40–50 day delays. CEO RJ Scaringe says the improvements come from building out infrastructure and scaling for the mass-market R2, with the goal of handling higher volumes and delivering better service as the R2 rollout begins, a trend reflected in improving online feedback.


