
Decagon Enters Early Acquisition Talks with ServiceNow Amid AI M&A Surge
AI customer support startup Decagon has engaged in preliminary merger and acquisition discussions with ServiceNow and other firms, despite recently securing a $4.5 billion valuation. The talks reflect a broader shift in the tech sector, where established software giants are acquiring AI startups to rapidly integrate agentic capabilities rather than building them in-house. While Decagon has no financial need to sell, the interest signals growing consolidation in the enterprise AI market.










