Chick-fil-A App Feature Removed, Leaving Customers to Request Crispy Waffle Fries In Person
Chick-fil-A has disabled the in-app feature that allowed customers to request extra-crispy waffle fries, forcing patrons to ask for the modification in person. This change limits customization options, as not all locations accommodate the request. Meanwhile, home remedies like reheating in a skillet, oven, or air fryer can restore crispiness to soggy fries.
Key points
- Chick-fil-A has disabled the special instructions feature in its mobile app that previously allowed customers to request extra-crispy waffle fries.
- Customers must now ask for crispy waffle fries in person at the counter, but not all locations can accommodate this request due to varying preparation practices.
- A TikTok user previously explained how to use the app's special instructions box to request crispy fries, but this option is no longer available.
- Home methods to re-crisp soggy waffle fries include reheating in a nonstick skillet with oil, baking in a hot oven at 450-500 degrees Fahrenheit for 5 minutes, or using an air fryer at 375 degrees Fahrenheit for 5 minutes.
- 75% of Americans believe crispiness is the defining quality of great French fries, according to the Checkers and Rally's National Fry Audit.
Background
Chick-fil-A has recently faced scrutiny over its corporate policies, including CEO Andrew Cathy's refusal to clarify the company's stance on LGBTQ+ equality during a recent NBC interview. The chain also introduced new waffle-based breakfast sandwiches in October 2026, which received mixed reviews from food critics. This development regarding waffle fry customization follows these broader discussions about the brand's customer experience and corporate image.
Why it matters
The removal of the in-app customization feature for waffle fries highlights a shift in Chick-fil-A's approach to customer requests, potentially impacting satisfaction for patrons who value crispiness. It also underscores the variability in fast-food service, where in-person requests may not be universally honored. For customers, this change necessitates alternative methods to achieve desired food textures, either through direct communication with staff or home reheating techniques.
What to watch
Customers will likely continue to request extra-crispy waffle fries in person, with success varying by location. Chick-fil-A may monitor customer feedback to determine if the app feature should be reinstated or if other customization options will be introduced. Home reheating methods may gain popularity as a workaround for soggy fries, potentially influencing broader discussions about fast-food quality and customer expectations.
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