
U.S. Airport Satisfaction Hits Three-Year High as Capital Projects Pay Off
J.D. Power's 2026 North America Airport Satisfaction Study reports a significant rise in traveler satisfaction across U.S. and Canadian airports, marking the third consecutive year of improvement. The gains are attributed to the completion of major capital projects, including new terminals and gates, which have enhanced amenities and passenger flow. Minneapolis-Saint Paul International Airport topped the rankings for mega airports, while Tampa International and Charleston International led the large and medium categories, respectively. Phoenix Sky Harbor maintained its third-place ranking among mega airports, citing reliability and new nonstop routes, though it still lags in food and beverage options. The study, based on nearly 25,000 surveys, highlights that infrastructure investments are finally translating into better passenger experiences despite record passenger volumes.



