Omaha woman denied boarding over safety-assistant rule
An Omaha woman with Down syndrome was denied a boarding pass at Eppley Airfield because staff determined she needed a safety assistant to fly; American Airlines says the policy was followed and the option was offered at no cost, while the family spent about $1,800 on a travel‑assistant workaround and disability advocates question how the rule is applied; USDOT notes that airlines may require a safety assistant only in limited safety circumstances and cannot charge the accompanying traveler.
